Operator and agreement
Redomon is the business name used by Manuel García Nicastro, an individual operator in Argentina, CUIT 20-50046009-2, based in La Plata, Buenos Aires, Argentina. It is not a separate company. “Redomon,” “we,” and “us” mean that individual. Contact hello@redomon.com.
Redomon supplies global business-to-business software as a service. These terms govern redomon.com and its hosted business services, including the workspace Hub, Redomon CRM and Redomon Product Analytics, for organizations and individuals acting in a trade, business or professional capacity, not for personal or household purchases. Argentina is the operator’s jurisdiction, not a restriction of the service’s intended market. By affirmatively accepting these terms when registering or ordering, you agree on behalf of yourself or the organization you are authorized to represent. A purchase is also subject to Polar’s checkout terms. Our acceptable-use policy and, for customer personal data, our data processing addendum form part of this agreement. The privacy and cookie notices explain processing rather than obtain blanket consent.
Business eligibility
Redomon is offered exclusively on a business-to-business basis through business workspaces. Consumer purchases and personal or household use are not permitted. You must be at least 18, legally capable of contracting, and authorized to bind the organization or business for which you create or use a workspace. Sole traders and independent professionals qualify only when acting for their trade or profession. By accepting these terms, you represent that you are acting solely in that business capacity. We may request reasonable evidence of business identity and refuse or close an ineligible account, subject to applicable law. Nothing in these terms excludes rights that cannot lawfully be excluded.
Suite and workspace access
Redomon supplies two products in one workspace: Redomon CRM and Redomon Product Analytics. CRM includes contacts for people and organizations, relationship records, connected mail through IMAP and SMTP, AI summaries and drafts, documents and files. Product Analytics processes customer-instructed events, page and product usage, funnels and retention, and can connect activity to CRM contacts. Your accepted plan and configuration determine access and limits. An illustration is not a separate negotiated service level or entitlement.
Keep account and billing details accurate, protect authentication credentials, and promptly report suspected compromise. Workspace administrators control invitations, membership and assigned permissions and must ensure members are authorized. We may rely on verified administrator instructions for workspace management, but will investigate credible reports of unauthorized access. Removing a member does not itself cancel purchased seats or a subscription. Your organization may manage or remove work-related access and content, subject to law.
Payments and cancellation
Polar is the merchant of record and authorized reseller for paid purchases. Polar collects payment and applicable transaction taxes and issues its purchase invoices and receipts. Redomon remains responsible for supplying its service and its own tax obligations. We receive subscription status, seat quantities, billing identifiers and usage information, not full payment card numbers. Polar’s buyer terms are at https://polar.sh/legal/checkout-buyer-terms.
Subscriptions automatically renew for the interval accepted at checkout until canceled. Cancel in the billing portal where available, or email hello@redomon.com before renewal identifying the workspace. We will confirm cancellation; a timely cancellation request will be honored even if processing is delayed. Cancellation stops later renewals and normally preserves paid access until the paid period ends. It does not itself erase data. Outstanding lawful usage charges remain payable. Refunds are governed by our refund policy, Polar’s applicable rules and mandatory law.
Seat increases, decreases, upgrades and downgrades take effect on the date and with any proration disclosed before confirmation. We do not promise a refund or immediate reduction for unused seats. A downgrade may require reducing members or stored content to the new limits. We will provide notice and a reasonable opportunity to export before deleting data solely because of a downgrade. Failed payments may result in notice and restricted paid access; contact us to resolve billing errors.
Your content and instructions
You retain your rights in uploaded content and customer data. You grant us only the rights needed to host, copy, transmit, secure, display and otherwise process it to provide and support your instructed service, including use of authorized subprocessors under the DPA. This is not permission to sell data, advertise using mailbox contents, or train AI on it. You must have the rights and legal basis needed for your instructions and must give required notices to the people concerned.
Connected mail
Connecting a mailbox authorizes the disclosed IMAP and SMTP access and storage of selected messages, headers, participants and attachments, not merely live viewing. You must have authority from the mailbox holder and a lawful basis for processing correspondents’ and other third parties’ data. Your email provider’s rules and workplace confidentiality requirements still apply. Disconnecting a mailbox stops future synchronization; it does not automatically delete copies already imported, delete the original mailbox, or retract sent messages. Use deletion controls or contact us for imported-copy deletion. Outbound email remains your responsibility, including consent, unsubscribe and anti-spam obligations.
AI use
For a requested AI action, only content needed for the requested feature is sent to a provider identified to the customer before its processing begins, with zero data retention, no provider storage of inputs or outputs and no training on them. That condition concerns the AI provider, not the underlying CRM records or outputs you save in Redomon. AI output may be inaccurate, incomplete or unsuitable, and may resemble output supplied to others. Review factual claims, recipients and draft messages before use. AI is not legal, medical or other regulated professional advice and must not be the sole basis for decisions with legal or similarly significant effects on people. No AI function authorizes automatic sending unless a separate, clearly disclosed user instruction enables it.
Intellectual property
We own the software, interface and branding, subject to third-party rights. We grant a limited, nonexclusive right to use the hosted service during your authorized access. You may not resell access without written permission or copy proprietary software beyond rights permitted by law. Voluntary feedback may be used to improve the service without payment, but grants no rights in your confidential information or customer data.
Service availability
We use reasonable care to operate the service and protect data as described in the DPA. Maintenance, provider outages and internet failures may interrupt access. No uptime percentage, support response time, service credit or SLA is included unless separately agreed in writing; in particular Starter has no SLA. Keep independent copies of important records. This does not excuse our express data protection duties. Except for express commitments and non-excludable legal guarantees, the service is provided as available without a guarantee that it is uninterrupted, error-free or suitable for every purpose.
Suspension and termination
We may temporarily restrict access where reasonably necessary for credible security risks, unlawful activity, material acceptable-use violations or unresolved nonpayment. We will use proportionate restrictions and give the reason and opportunity to remedy when safe and lawful. For a remediable material breach, we will normally give ten days’ notice to cure before terminating; immediate action is permitted for serious abuse, legal requirements or imminent harm. You may stop using the service and cancel at any time, or terminate for our material breach if it remains uncured ten days after written notice. Statutory remedies are unaffected.
If we discontinue a paid service without your breach, we will normally give at least 30 days’ notice and arrange with Polar a pro-rata refund of prepaid, unused subscription time. On closure, you may request a reasonably usable export and deletion at hello@redomon.com. The DPA describes return, deletion and limited retention. We will allow a 30-day export period after termination where lawful and safe, unless you instruct earlier deletion. Do not assume account deletion automatically cancels a separate purchase; contact us for confirmation.
Liability
To the extent legally permitted, neither party is liable under this agreement for indirect or consequential loss, lost profits or lost business opportunities. Each party’s aggregate liability arising from this agreement is limited to the greater of USD 100 and the subscription and usage fees paid or payable for the affected workspace during the 12 months before the event giving rise to the claim. Related claims share one cap. These exclusions and cap do not apply to fraud, intentional wrongdoing, gross negligence, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. They do not restrict data subjects’ rights, statutory compensation, regulator powers or mandatory consumer remedies. For ordinary negligent breaches of confidentiality or contractual data protection duties, each party’s aggregate contractual liability instead has a separate cap equal to the greater of USD 1,000 and twice the fees paid or payable for the affected workspace during the preceding 12 months. The unlimited carve-outs above still apply. This separate contractual cap does not restrict non-waivable statutory liability, data subjects’ compensation rights, regulator powers, applicable transfer-clause remedies or mandatory consumer rights. Undisputed fees for services supplied remain payable. No broad customer indemnity is imposed by these terms.
Confidentiality
Each party will keep the other’s nonpublic business information confidential, use it only for performing this agreement, and disclose it only to persons bound to protect it who need it for that purpose. This duty excludes information lawfully public, independently developed or received without restriction. Legally compelled disclosures are limited to what is required, with prior notice where lawful. Confidentiality survives termination for as long as the information remains confidential.
Law and disputes
Argentine law governs this agreement, subject to mandatory protections applicable elsewhere. Business disputes are submitted to the competent courts of La Plata, Buenos Aires, Argentina. This does not override mandatory consumer jurisdiction, data protection complaint rights, habeas data jurisdiction, or the governing law and courts required by applicable transfer clauses. No mandatory arbitration or class-action waiver is imposed.
Changes and contract priority
We will give at least 30 days’ advance notice by account email or a prominent in-service notice of materially adverse contractual or price changes. Price increases normally apply no earlier than the next renewal after that notice. Necessary legal or urgent security changes may apply sooner, with an explanation. Changes are not retroactive. If you do not accept a material change, you may cancel before it applies; if it materially reduces a prepaid service during its committed term, request termination and a proportionate refund for the unused part. Continued use after effective notice constitutes acceptance only where permitted by law.
The DPA prevails for personal-data processing and applicable transfer clauses prevail over conflicting provisions. A signed order governs expressly negotiated commercial details. Polar’s terms govern its sale and payment processing, without reducing Redomon’s own obligations. Invalid provisions are severed only so far as lawful; the remainder continues. Neither party may transfer this agreement in a way that diminishes the other’s accrued rights; a successor must assume the obligations. Provisions necessary to settle accrued rights, confidentiality, data return, liability and disputes survive termination.
Contact
Send contractual, privacy, security, cancellation and support notices to hello@redomon.com. Do not send passwords or full payment card details.